Baroness Mair Eluned Morgan: Thanks very much, Mike. You're absolutely right; there are some GP practices that are performing much, much better than others when it comes to access. One of the things I've asked my officials to do now is to start getting a lot more granular in terms of where we are hearing the complaints over and over and over again. Because some are performing really well, and as I say, 89 per cent of...
Baroness Mair Eluned Morgan: Thanks very much, and you're quite right, and I'm going to just pay tribute to the receptionists who very often have a really tough time from the public. And, actually, I do hope that the public will be respectful to receptionists who have a very difficult job, especially when you consider that, in December, there were 400,000 contacts in one week, I think it was, to GP practices. So, this is...
Baroness Mair Eluned Morgan: Thanks very much. Well, just to note some of the access requirements, some of the things that we’re expecting them to do are to move away from that one approach that’s been there in the past, which is the face-to-face approach. So, we’re looking at blended models. We are looking to make sure that they are able to offer urgent, on-the-day appointments, and that they should also be giving...
Baroness Mair Eluned Morgan: The Healthcare Inspectorate Wales report notes the hard work and commitment of staff at Ysbyty Glan Clwyd's emergency department and there have been some encouraging improvements following the previous inspection. However, it is very disappointing that many of the issues have still not been fully resolved.
Baroness Mair Eluned Morgan: Thanks very much. Obviously, I'm not happy with the progress that's happened in Ysbyty Glan Clwyd, and, obviously, I did have sight of this report prior to me putting them into special measures. I was very concerned, and it was one of the many factors that made me lead to that action that I took. Staffing is a real issue. It's not an issue just in Ysbyty Glan Clwyd; it's an issue throughout...
Baroness Mair Eluned Morgan: Well, I think the Government has acted—we've stepped in and given an opportunity to the board to act, and what we saw were not the kind of improvements that we would have expected to see. This report is not acceptable. The report does praise the staff to a certain extent. Some of them are critical of some of the staff and it is important that we monitor that because that's part of the...
Baroness Mair Eluned Morgan: Thanks very much. Obviously, it's not my report to publish, it's HIW's report, and they're the people who determine the timescale on which that happens. Look, I acknowledge that there are still very, very serious problems, in particular in relation to Ysbyty Glan Clwyd and in particular in relation to the emergency department. That's why I've had serious discussions with the medical director...
Baroness Mair Eluned Morgan: Diolch yn fawr. I'm really grateful to Huw Irranca for introducing this incredibly important topic for the short debate today. I hope you get better, Huw. Thank you very much for highlighting the difficult cases that you have. I think it's absolutely right that it's not just women who are leading the charge on this—it's really important that men understand how this impacts on so many...
Baroness Mair Eluned Morgan: Yes, okay.
Baroness Mair Eluned Morgan: Thanks very much. I guess that's part of the reason why so many people are misdiagnosed or not diagnosed, because it is quite difficult to understand that. That's why I think training for doctors, for physicians, is critical. Endometriosis may be suspected due to an individual symptom history or through scans, but the invasive surgical procedure called laparoscopy is currently the main way...
Baroness Mair Eluned Morgan: I've been clear that we must change the way we provide healthcare to women and girls in Wales. We need to do that so that they can get timely care, so that the NHS responds to their needs and requirements, and so that research and development work reflects the lived experience of women and girls. And that’s why we here in Wales have committed to bring all of these important issues together...
