Part of 1. 1. Questions to the Cabinet Secretary for Economy and Infrastructure – in the Senedd at 2:01 pm on 15 June 2016.
Yes. I’d like to thank the Member for her question on a very important issue. Alternative dispute resolution can indeed speed up settlement, which means less cost, less time and less stress than would be involved in taking matters to court. It’s a useful additional avenue open to consumers when appropriate. It’s important that consumers can have confidence in their transactions. Greater consumer confidence benefits all businesses and with increasing amounts of business being done online, the online dispute resolution is particularly important for businesses trading online.