Part of 2. 1. Questions to the First Minister – in the Senedd at 1:45 pm on 21 June 2016.
Thank you for the answer, First Minister. The survey results clearly indicate that there’s a problem with senior management, and it’s far worse than last year. I’ve had constituents who’ve contacted me who don’t wish to be named, and they’re fearful for the comments that they’ve sent me, saying that they had a Skype meeting with the directors and their leaders last week—and this included more in-depth analysis of the survey results—which made for worse reading than those that were published. I think the feeling from that meeting was that the problems were with lower management, and that they should go off and try to fix it themselves, although they see it more as something that needs to be fixed from the top. First Minister, can you tell me how this will be done, given that it is an organisation, as you say, that’s arm’s length from yourself? How will you achieve the £158 million savings over 10 years when, as I believe from staff there, processes and contracts that are now in place cost more than when they were fulfilled by the legacy organisation?