May I start by endorsing what the Minister and Sian Gwenllian have said in thanking the commissioner for her work in putting together this report? I welcome the report, and I welcome the opportunity to discuss the report, and I welcome the amendments that have been tabled by Plaid Cymru.

The report has been put together from the point of view of the user, that is, the person who requests the service, and that’s one of the strengths of the report in my view—that it sees Welsh-medium services and the provision through the medium of Welsh from the point of the user outwith the institution.

I asked the commissioner, when she came to give evidence before the committee last week, whether she was surprised by any of the conclusions or findings in the report, and she said that she wasn’t surprised. But, from reading the report, it’s clear that we do have a long way to go to reach where we want to be. For example, in only 21 per cent of receptions was it possible to use the Welsh language; 37 per cent were offered a service without asking on the phone; looking at websites, 19 per cent of websites promoted the language choice between Welsh and English. She also drew attention to the UK Government website specifically, mentioning that, since they had become under the umbrella of gov.uk, the quality of Welsh language provision had declined significantly. She said that it’s not just been a slowdown, but a galloping backwards in provision stemming from Westminster. So, we do need to look at that in the context of the Wales Bill, and I would ask the Minister to consider this issue and to communicate with the Secretary of State, if it is appropriate to do so, to move the discussion forward and to see what we can do in relation to the Bill.

But what’s important, on the basis of this report, is what happens next, and we discussed in the committee the specific steps that are under way to understand the analysis and to take constructive steps on that basis. I understand that general workshops are being undertaken to discuss the findings with the institutions that have been the subject of the report, and institutions more widely, to provide specific feedback and a library of resources to support the bodies and organisations to improve their provision. But I would also see a hand-in-hand working with the organisations. I think there needs to be a revolution, if truth be told, within these institutions to change culture so that the institutions and bodies understand the why and the how so that we can move forward. So, I would like to see a creative look being taken at ways of supporting these institutions to do that, as well as regulation.

But if a great leap forward is a needed in terms of culture within these bodies, then there’s also a leap forward needed in terms of increasing demand for the services that we are discussing today. To endorse Sian Gwenllian’s words in mentioning how important the education workforce is, it’s vital to deliver the objectives in the Welsh language strategy, and workforce planning in that regard specifically is also vital. And that’s why the Welsh language strategy is so vital. By increasing the number of Welsh speakers, we’re going to increase demand, and that’s what will ensure, in my view, the transformation in the kind of services that we’re discussing today.