Let me begin by thanking Glan Clwyd and Wrexham Maelor for the cancer treatment they’ve given to members of my own family. Nonetheless, this does raise serious concerns. I have—I won’t read them all out—upheld complaints by the ombudsman against Glan Clwyd here in 2012, two in 2013, and one in September this year, when a gentleman with chronic renal failure died and the ombudsman felt there was a complete lack of responsibility by the consultant physician and a lack of renal physicians on the day concerned. I had another one this month, where a complaint was upheld when a daughter complained her father’s treatment post-operatively at Glan Clwyd was inadequate, resulting in his death from sepsis, and now this. You say the health board has apologised, and I’m sure it has, and I welcome that, but in each instance, the ombudsman has made a range of recommendations to the health board for the review of procedures, audit and training and, in each case, his recommendations have been accepted by the university health board. How do you propose to drive the cultural change within the institution so that, whether people are cleaners, maintenance staff, nursing staff, doctors or clinicians, they all feel motivated and part of a team with management that minimises these sorts of problems in the future through a patient-focused approach, notwithstanding, of course, the pressures upon them and other hospitals throughout Wales?