Part of 1. 1. Questions to the First Minister – in the Senedd at 2:12 pm on 31 January 2017.
Well, we welcome the recommendations for better engagement and communication between the banks and customers, but it is important the UK Government, as the lead organisation here, to make sure that what the review actually suggested is taken forward, namely that the banks improve the way they engage with those communities facing branch closures, including working with small business customers to see how they can further mitigate the challenge of cash deposits and collection that closures bring to some of them. So, whilst we welcome the recommendations, we do need to see action now on the part of the UK Government.