7. 7. Plaid Cymru Debate: Banking Services

Part of the debate – in the Senedd at 5:30 pm on 15 February 2017.

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Photo of Mark Isherwood Mark Isherwood Conservative 5:30, 15 February 2017

Diolch, Lywydd. Having an accessible local branch is important for older people, those without transport or internet access, shopkeepers, small businesses and others. Unlike the idiots who were allowed to wreck our banking system, I am a qualified banker, previously working in the building society sector, mutual, who has campaigned against branch closures in both sectors.

Speaking here in November 2013 after HSBC announced the closure of branches in Llangollen, Conwy and Beaumaris, I highlighted concerns raised by constituents about the impact this would have on them, businesses in their towns, their communities, and the thousands of tourists visiting their area.

The branch that starred in a NatWest tv advert pledging to keep every branch open as long as it was the last in the community was shut. A year ago, Barclays announced plans to shut its branch in Buckley, Flintshire, with accounts moved to Mold, a six-mile round trip. This was the third bank to announce a closure in the town in six months. Following HSBC’s announcement of branch closures in Chirk and Ruabon, customers noted that there were often queues in these two branches and asked, ‘Doesn’t HSBC take into account the knock-on effect of closure on the surrounding areas and businesses as well as the two towns themselves?

After HSBC announced the closure of their Ewloe and Caergwrle branches last year, I wrote to them and met them again, emphasising that, although HSBC again blamed a rise in telephone and internet banking, concerns had once again been raised by constituents regarding the impact this would have on them and their communities.

I also emphasised, yes, the access to banking protocol, which came into effect in May 2015 to help minimise the impact of bank branch closures on customers and local communities, requiring a pre-closure assessment of the impact of any proposed closure on the wider community, including businesses, outlined consultation and community engagement requirements, and ensuring continuing provision of alternative ways to bank.

In their response, they said that they had adhered to the protocol, were discussing alternative solutions with customers, and that decisions to close followed a full study of customer activity at each branch, increased customer use of digital banking, and the proximity of the nearest post office where their customers can access their services.

I received a similar response from NatWest after they announced the closure of their Holywell branch, which also noted they would introduce a mobile branch every Wednesday. Earlier this month, I raised HSBC’s further planned closures in Holywell, Holyhead and Llanrwst, and Yorkshire Building Society’s planned closures in Abergele, Prestatyn and Llangefni, here with the First Minister. The fact that this is also affecting mutual building societies, however, emphasises that this is about wider considerations than private profit.

Our amendment 2 calls on the Welsh Government to examine the not-for-profit community banking model developed in Wales by Responsible Finance, working with credit unions where credit unions can’t, raising capital from other social enterprises, businesses, local authorities and town councils, and providing finance and support for people, businesses, and social enterprises that cannot access finance from high street banks.

They’re working with others, including the Welsh Local Government Association, Cartrefi Cymru and the Wales Co-operative Centre, to develop a public bank model, but are currently receiving no support from the Welsh Government. They’re concerned that the Welsh Government’s development bank could end up competing with them at higher cost when there’s a compelling business case for the Welsh Government to support them with very limited funds. They state that £100,000 of Welsh Government funding, for example, would enable £3 million of lending, and that they can deliver jobs for £4,000 that would cost the Welsh Government model £35,000 each. So, let’s not reinvent the wheel: let’s go with the model that’s already developing in the third sector in Wales.

Our amendment 3 welcomes the independent ‘Access to Banking Protocol—One Year on Review’ by Professor Russel Griggs OBE, published in November 2016. Its recommendations include making branch closure impact assessments more specific and personal to the area and early bank engagement with customers.

Our amendment 4 welcomes the new Post Office partnership agreement with UK banks, which brings together the Post Office’s existing arrangements with individual banks into a single set of services available to customers of virtually all UK banks. This simplified service will allow personal and business customers to withdraw cash, deposit cash and cheques, and make balance enquiries at Post Office branches, but crucially also help post offices’ presence on our high streets—or help protect post offices’ presence on our high streets, something people here have often called for. I therefore urge you to support our amendments, although Welsh Conservatives will support whichever final motion we arrive at in order to send a strong and consistent message.