Part of 2. 1. Questions to the First Minister – in the Senedd at 2:23 pm on 4 April 2017.
I’ve seen branch closures in my own constituency as well over the years. I know that, in even branches in Bridgend town itself, the patronage has dropped quite considerably because the reasons for people going to the bank are few in number now compared to years ago. Now, internet banking services are not of themselves a solution. As the Member rightly points out, there are people who either can’t or don’t feel comfortable using electronic services, and provision must be made for them. To my mind, if this is done properly and people can access the same services through the post office, that will give them access to a wide range of branches. It’ll also help with the sustainability of post offices, because I know that they receive a commission for providing those banking services, and the post offices do provide a way of ensuring that services continue for those people who use them.
I have been told by banks that there will be more closures at some point in the future—nothing specific, but it’s just the trend that they have seen thus far. HSBC were the last to resist that trend—they kept their branches open longer than most in some parts of Wales—but it’s absolutely crucial that services are not lost to people and that they are provided by the alternative means of the post office.