<p>The Tesco Customer Engagement Centre in Cardiff</p>

Part of 3. 3. Topical Questions – in the Senedd at 3:21 pm on 28 June 2017.

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Photo of Ken Skates Ken Skates Labour 3:21, 28 June 2017

Can I thank Hefin for the points that he raises? I agree entirely with him; I am concerned that Tesco’s engagement with public servants needs to be improved, and so too Tesco’s engagement and communications with its own employees—the people that generate those profits that they are seeking to increase—need to improve as well. Anna McMorrin and Jo Stevens have fought very hard for those people who face losing their jobs, and I know that they will continue to do so. It’s worth my informing Members today as well that I have asked for work to be conducted concerning skills and emerging trends within this sector, so that we can ensure that the contact centre sector in Wales is at the forefront of emerging digital technologies, and takes every opportunity to upskill the workforce as far as possible.