Thank you very much to Steffan Lewis for those questions. May I start by saying that there’s some good news here in the wider context? Namely, if you look at the reports of the public services ombudsman over recent years, then the number of complaints, without the proposed legislation, has been increasing regularly. Now, does that reflect on the quality of public services, or does that reflect on improved information about the services of the ombudsman? That’s not a question that I can answer here and now, but what I can say is that, as the number of complaints increases, the cost per complaint for the ombudsman of dealing with those complaints has been decreasing. So, it’s interesting to see that the complaints are going up, but the cost per complaint is going down, which means that the ombudsman, to date, has been managing to subsume those and absorb those costs within the way his office works and to provide enhanced services without necessarily engendering additional costs as a result of that.

It’s also true to say that the ombudsman has set a voluntary ceiling in coming to the Finance Committee. He committed that he wouldn’t ask for more than 0.03 per cent of the total block. So, although that is a voluntary agreement, it is something that the Finance Committee, and, in turn, the Assembly, can also insist upon. So, the management of costs, in a way, is in the hands of the committee and the Assembly. So, as I said, this isn’t a blank cheque to enable costs to increase. But it is true to say that more information about services and greater accessibility to those services could lead to an increase in the number of complaints. If you look at the fact that we are discussing legislation based on the 2005 Act, well, back in 2005, there was no iPhone, there were no apps, there was no way of making contact directly using those methods. There’s nothing in the current legislation that allows the ombudsman to actually advertise services in that way; everything has to be done in written form and the most electronic means is to receive an e-mail. Now, perhaps we wouldn’t want to go down the Twitter route, because we all receive complaints via Twitter and Facebook from time to time, but you would expect, over a period of time, those interactive services, through apps, smartphones or whatever else, to be developed by the ombudsman, but it’s difficult to do that whilst the powers are so restricted in terms of only accepting written complaints.