I very much agree with the Member's observations. I will say that I see digital opportunities as a means of extending, deepening and broadening the opportunities we have to serve the public and to enable the public to access services more easily than is possible at present. I would urge all service providers to look at how they can positively and proactively approach service delivery to ensure that we expand the digital services currently available, but do so in a way that doesn't exclude those who are unable to access such services.