Thank you, Deputy Presiding Officer. First of all, can I thank Mick for the very detailed background to, and analysis of, actually, the issues leading to the tabling of this motion? So, I personally just want to add a few comments of my own to support what Mick has already said, particularly in relation to the impact on some of my constituents.

What became apparent to me very early on in my tenure as an AM was that I started to see a pattern emerging in my casework and in some of the correspondence that I was receiving from constituents, and it's a pattern that actually continues today, relating to people who've had cavity wall insulation work undertaken in their homes. The pattern has become relatively familiar. So, we get the promotion of insulation works, we get householders taking up the offers of insulation work only to find that, at some point after that, problems such as damp start arising, and it becomes quickly apparent that the cases coming to my attention were not isolated, which I didn't realise at that time, but formed part of a much wider pattern. I'm very grateful to Assembly colleagues as we've researched and worked together to establish the nature and extent of these problems. I'm sorry to say that it doesn't seem that this is going to be an easy situation to resolve.

There are a mix of issues in this whole problem that range from lack of preparatory surveys, which we've heard Siân and Mick talk about, by suitably qualified staff, leading to inappropriate work being undertaken on the homes and inappropriate work then being undertaken in social housing stock without the knowledge of landlords, and those landlords now having to pay to remove some of the insulation work that's been completed, a complete lack of accountability or accreditation on the part of contractors who've undertaken the insulation work, and the weakness of the guarantee that Mick was talking about in the sector. In truth, the Cavity Insulation Guarantee Agency does not appear to be fit for purpose; indeed, it appears overwhelmed by the scale of the issues that it's facing. That's why I chose to add my name to this motion.

It allows me to report on cases like the elderly constituent who had cavity wall insulation installed almost two years ago via a Government scheme and, as a result, she's now experiencing major damp problems throughout her property. The constituent has approached the contractor, and the contractor stated that, in their opinion, the damp is related to condensation and that there's nothing further that they can do. Luckily, in this case, the contractor is still trading and the constituent is now in the process of starting a claim with CIGA as she has a 25-year guarantee. Unfortunately, for many others, where the contractor is no longer in business, taking such a case is not always straightforward, leaving some homeowners facing huge bills as they have to rectify the work themselves.

This motion supports the cause of constituents like this, facing inconvenience and costs, after defective insulation work has been carried out. In almost every case, these costs were not anticipated or budgeted for, and, in many cases, are eating into valuable pension moneys or savings and, in the worst cases, are putting people into debt when they have to borrow money to rectify the work. And then there are the costs for social landlords, where they're having to spend money on corrections to their properties, money that cannot now be spent on expanding or improving their housing stock.

There is, of course, an ongoing need to understand more about the problems and to extend our understanding of how it came about, and there must be lessons to be learned—especially as we continue to retrofit older properties to become more energy efficient. But perhaps more pressing is to ensure that we have a system that is fit for purpose going forward; a system that can assist householders as consumers; a system that delivers greater guarantees and security for consumers. As I said at the start, there is no quick fix to this problem, but we must be willing to improve the situation, going forward.