Part of 1. Questions to the Cabinet Secretary for Finance – in the Senedd at 1:48 pm on 6 December 2017.
Thank you, Llywydd. Yes, I have asked for that review. I expect it to report in 2018. It will use the report of the Auditor General for Wales as one of the core documents that it will apply in the work that it will do.
Nick Ramsay is quite right to say that NPS has not delivered everything that we had hoped for it. Part of that is because it is a member organisation and some of its members have not used its services to the extent that was originally anticipated. So, what I am keen to learn from the review is: is it a service that those members really want? The auditor general's report says that they say that it is. If they really want the service, then what are the barriers that are preventing them from using the service in the way that they have told us that they would wish to do? Because, if we can't provide a service that customers want to use, then it's always going to struggle to deliver the benefits that we believe were there to be harvested in the first place.