Artificial Intelligence and Automation

Part of 1. Questions to the First Minister – in the Senedd at 2:06 pm on 23 January 2018.

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Photo of Carwyn Jones Carwyn Jones Labour 2:06, 23 January 2018

Well, I mean—. In reality, shoplifting increased when self-service was introduced, probably about 17 years ago, into supermarkets. They accept it as part of—. I mean, they obviously look to catch shoplifters, but they accept it as part of their business models. I think a variety of options should be available for people. For some people, they want to physically go through a checkout, for others, they want to checkout automatically at the end, for others, they want to go around with a scanner. Having those choices is important for people, especially at busy times when the automated services take a lot of pressure off the services that people are using when they physically go through a checkout.