Part of the debate – in the Senedd at 4:25 pm on 30 January 2018.
I welcome the statement and I'm happy to commend the leader of the house for the energy and commitment that she has brought to this part of her duties. I think it's fair to commend Ministers when they have been successful at what they're doing, and I appreciate the practical difficulties that she's had to grapple with. At the end of the day, no reasonable person could disagree with what she said about it. It may be practically impossible to connect every single house or premises in the country, regardless of cost, although we do accept that for other utilities like electricity connections and so on, and, indeed, the universal postal service, although that doesn't require the kind of infrastructure investment that this requires.
I agree with everything that she said and indeed everything that other Members have said in the course of this debate and I shan't repeat anything that's been said before. I'd just like to ask in respect of the delivery slippage timescales of which we've heard much.
One of the things that has been referred to, I think by Lee Waters, a moment ago, is the frustration of people who have been told one thing only to discover that the truth is another. I wonder if, in the future, there could be some obligation placed upon the suppliers or the providers of these services to publicise the precise actions and plans that they're putting in place to minimise time slippage and to have some kind of system—we can't entirely eradicate delays because nobody's totally in control of events in these circumstances, but we need to have some sort of system of better communication and more honest and transparent communication that, perhaps, could be organised from the centre more easily than simply waiting for the companies to act of their own accord. The broadband outreach team, for example, which she mentioned in the statement—could that be broadened to include the monitoring of delivery slippage and timescales, noting cases of particular problems and working with providers to expedite the resolution of difficulties?