Part of 2. Questions to the Cabinet Secretary for Health and Social Services – in the Senedd at 3:15 pm on 31 January 2018.
I do understand the concern that's being raised, and I'm sure that, as with other Members, I've had constituents approach me in my local Member capacity with some concerns about the process in the past. It is my understanding that there's been a significant improvement in dealing with that backlog of claims, to try and resolve them, and I have received assurance that health boards have improved the position. I would not want to try and set an absolutist position because there is always room for error in any human service. If Members are aware of individual challenges that exist, I would want them to bring them forward to their health boards. If they don't get a response there, they can always write to me. I'm not aware that there are any system-wide pressures, but I am of course always happy to learn from a further review that I'm sure will take place at some point in the future.