Part of 1. Questions to the Cabinet Secretary for Health and Social Services – in the Senedd at 2:04 pm on 14 March 2018.
I will, of course, be happy to update Members as we make more progress on the Buurtzorg-style pilots that the question started off with. In terms of the broader learning from the Neath Pacesetter, I had a very interesting visit there with both David Rees and Jeremy Miles as constituency representatives, looking at the variety of the work that they have in the hub that supports GPs themselves, but also the very positive story that GPs have to tell about telephone triage providing better access to their patients, they believe, and the challenge of staff getting used to it, and patients as well. But also, they believe it's made the job of the general practitioner a better job to do. They also have faster access to different healthcare staff in the hub as well. So, there is lots of learning. It's not just a matter for the ICF, actually; it's also a matter for clusters to look at as well. Of all the different Pacesetters around the country we've invested in, our challenge now is an understanding and an evaluation of the progress they've made, and how we roll that out in an improved model of local healthcare across the country. Because much of this could take place in a number of different communities around the country. It is pace that is the challenge, and that is about the buy-in from cluster leadership and individual clusters, and the variety of people within those local healthcare clusters, which will be really important in being able to do so.