People not turning up to out-patient appointments has a direct effect on ambulances and their capacity to turn up on time. Just in the last few hours, I've had a story from a constituent whereby they contacted the ambulance service at 10 o'clock one evening in Maesteg, it was categorised as a red risk of a heart attack because of the stress on that constituent, who has already had various illnesses, but still no ambulance arrived, after multiple follow-up calls. A family member also contacted the police because they were in such distress. The woman had to stay on the floor in damp weather because they didn't want to move her due to that head injury. Then, eventually, the police turned up, and then an ambulance, almost three hours later.

Now, this is really quite awful, and I think that the person who contacted me doesn't usually complain because they access the health service quite a bit, and they are the first people to praise the health service, in actual fact. My colleague, Rhun ap Iorwerth, raised the fact that this particular element of the system is broken—last week—and was met with disparaging comments from the health Secretary. If it's not broken, First Minister, can you tell us how you're going to alleviate the pain for those people who are waiting for ambulances? Because we will be perhaps criticised for living in a bubble if we're not reactive to the fact that they are experiencing these long delays and want to be seen in an appropriate manner and do not want to be waiting for hours on the streets in damp weather conditions.