Well, evidence shows that people on universal credit are moving into work faster and are staying longer in their work, and that over three quarters of the tenants were already in rent arrears before they started claiming universal credit, but, after four months, this had fallen by a third. It's always been recognised, however, that some will need extra support, which is why the Department for Work and Pensions has been working with the Welsh Government since March 2012 on plans for universal credit roll-out, and why the UK Government issued the universal credit local support services framework in February 2013, developed with the DWP and partners including the Welsh Local Government Association and Welsh Government—now called universal support—ensuring that claimants who are not yet ready to budget for themselves are protected and assisted under the new system, and that alternative payment arrangements will be available to help claimants who need additional support. Given Welsh Government involvement in this at a devolved level since 2012, and yet the repeated problems we keep hearing raised in the Chamber, why isn't it working better in Wales?