Virgin Media in Swansea

Part of 3. Topical Questions – in the Senedd at 3:09 pm on 9 May 2018.

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Photo of Suzy Davies Suzy Davies Conservative 3:09, 9 May 2018

Thank you for your answer and, of course, for your letter. I think we were all pleased to see that. As you know, Virgin Media has announced plans to completely exit its Swansea site, which is pretty serious; we are talking about the best part of 800 jobs here, after all. But the reason for that is that they're merging from eight sites down to four sites. Of course, two of those sites are in the Philippines and India, so the offers for relocation to these places are pretty laughable. Even those to Glasgow and Manchester are a bit ambitious, shall we say.

I just wanted to ask you—. I've got three or four questions here. The first one is: I'm not particularly clear what support Welsh Government has offered to Virgin Media in the past. I know there were injections, shall we say, into the local economy in 2013 and 2015, but I'd be grateful if you could clarify whether there was any direct Welsh Government support and whether any of that is recoverable, bearing in mind that it's 2018 now. They haven't been there as long as perhaps you might have wanted them to be.

Obviously, you'll have heard the news that some staff found out about this happening through the press. I’d be very keen to know when you, yourself, found out. I know that Dai Lloyd mentioned yesterday that when this happened with Tesco in Cardiff, the Welsh Government didn’t know about it. So, that would help, particularly as, in the past, we've been very keen to hear from you, with both Tata and Ford, what kind of conversations you’ve had.

I see, from your letter, mention of a taskforce, and you’ve just repeated it, but I’m not clear whether you or perhaps even the First Minister have spoken directly to management. If either of you have, I’d be particularly keen to hear what they say, bearing in mind—. I’m just going to quote them here, with your indulgence, Presiding Officer. It says, specifically about the Swansea call centre—and these are Virgin Media's own words here:

'Solving problems like Sherlock, our 850 legends are so good at fault management and technical support that Swansea is Virgin Media’s official centre of excellence for those areas. We’re not the only ones who reckon it’s great. Swansea has won a whole heap of awards, including Welsh Contact Centre of the Year 2012. We’re gonna need a bigger display cabinet.'

So, my obvious question is: why isn’t one of these four hubs in Swansea? And I hope you’ve asked that question. If you haven’t, I'd like you to ask it pretty quickly.

Then, finally, I think we all will welcome First Priority's indication that they will be offering some jobs to those who are losing their spaces at Virgin Media. With the taskforce, who do you think the key stakeholders are likely to be? I don’t know if you’ve made a decision yet. Because bearing in mind—and I don’t know this for certain myself, obviously—the likely age profile and experience of the people working in their media centre, it's not going to be particularly clear to me who those key stakeholders would be. So, if you can give us any steer on that, I’d be very grateful—and particularly if you're able to give us any steer, as well, on any specific new attempts you’re making to promote investment into the area and perhaps secure a suitable employer for the site. I appreciate you’ve not had long to do that. Thank you.