Improving Digital Inclusion

2. Questions to the Leader of the House – in the Senedd on 16 May 2018.

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Photo of Dawn Bowden Dawn Bowden Labour

(Translated)

1. Will the Leader of the House make a statement on action to improve digital inclusion in Merthyr Tydfil and Rhymney? OAQ52174

Photo of Julie James Julie James Labour 2:27, 16 May 2018

Certainly. Through Digital Communities Wales, we are working in partnership with organisations and programmes across Merthyr Tydfil and Rhymney who are well placed to reach the most digitally excluded. They provide the basic digital skills support needed to secure improved economic, learning and health outcomes.

Photo of Dawn Bowden Dawn Bowden Labour

Thank you very much. I'm very conscious, Cabinet Secretary, that you did have a major debate and statement on this yesterday. I have two questions for you today, and they're both on digital inclusion. So, please bear with me. My second question will be complementary to this one. But in the hope that you are shortly going to set out the track record of Welsh Government investment in broadband and digital services in Merthyr Tydfil and Rhymney, do you agree that it's critical that we do also focus on implementing the Welsh Government's digital inclusion strategy of 2018? Because that strategy reinforces the concerns about the gap between disadvantaged people and the pace of change in digital services. So, while we can't hold back the progress, is there any further work we can do in our Valleys communities to support the strategy and to help people on the path towards acquiring those digital skills that are so vital to modern life and the wider well-being agenda?

Photo of Julie James Julie James Labour 2:28, 16 May 2018

Yes, absolutely. I think, Llywydd, I will have several opportunities in a moment to talk about broadband roll-out, so I won't indulge myself here. But once we have achieved roll-out, then it's obviously very important that people have the skills and confidence to make the most of the digital technologies. And there are some great examples, actually, in Merthyr Tydfil and Rhymney at the moment. We provide the strategic leadership required to tackle digital exclusion, recognising that digital skills requirements to meet the current and future needs of a modern economy and society are always evolving. So, we need a concerted, collaborative effort across the third, private and public sectors, and throughout our communities, to achieve a truly digitally inclusive society. And so, we work very closely across a number of Cabinet portfolios, with our local government colleagues, with third sector colleagues as part of the Valleys taskforce, and we have a digital action plan for the Valleys taskforce, which is very exciting. I think I probably said yesterday that it has a number of elements in it. One is a geographical database that is designed to allow people to access a range of data that they can use both in their personal life, in accessing public services, and in developing apps for little SMEs. One is actually assistance to develop such apps and community Wi-Fi to enable them to be used in a widespread way. So, there are a number of very important projects, but it is important that people have the skills to access them, otherwise we will just be exacerbating social isolation.

Photo of Mohammad Asghar Mohammad Asghar Conservative 2:29, 16 May 2018

Leader of the house, the Welsh Government's recently published digital inclusion progress report states that Merthyr was identified as an area with limited digital inclusion activity taking place. This led to the formation of the Get Merthyr Tydfil Online partnership. Given that the Barclays digital development index 2017 claimed that Welsh employees score among the lowest of all UK regions for their digital skills, and that employers are willing to pay a premium for workers with word processing, data analysis and social media capabilities, will the leader of the house update the Assembly on the work of the partnership in improving digital inclusion in Merthyr and surrounding valleys, please?

Photo of Julie James Julie James Labour 2:30, 16 May 2018

Yes. You make a very good point. There have been a number of surveys recently. Unfortunately, it's always a difficulty in Wales, for the size of the survey, so if you extrapolate it out across Wales, we're not absolutely certain how valid the data is, statistically. But, nevertheless, it draws attention to some of the serious problems we have with digital exclusion. And there is definitely a generational issue there. The Member makes a number of points simultaneously. We need people to have the basic digital skills, to be able to access public services, and to stay socially involved and so on, but we also need the higher level digital skills in our working-age workforce, and our youngsters, in order to develop the programmes that allow people to access those skills.

Part of the Tech Valleys initiative, and a number of other initiatives in Merthyr, as I said to Dawn Bowden, in partnership with a number of partners, are to do both of those things together. And we have some very exciting inter-generational projects, where we have young people with very high levels of digital skills assisting in both hospitals and in residential circumstances, to get people who are older, who don't have those skills, to get online, and that's been very successful, and actually very heartening in a number of ways, to see the inter-generational working. So, there are a number of innovative ways that we can assist with that, but I agree that the—well, the sample sizes are a serious problem, so we do need to look at ways of capturing the data more effectively.