Diolch, Dirprwy Lywydd. I'd like to begin by wishing a very happy fifth birthday to the Keep Me Posted campaign. The Keep Me Posted campaign was set up, as I said, five years ago to protect consumers' rights to choose paper bills and statements without charge or penalty. It's not an anti-digital campaign. It's about making sure that everyone is in the best position to control their finances. As energy suppliers, phone companies and others do more online, more of us have been informed that if we wish to continue to receive paper statements or paper bills by post, then we're going to be charged for it.

Whatever businesses think about saving money in administration by getting rid of paper bills, Keep Me Posted has found that people who get a paper bill, instead of one by e-mail, are 30 per cent less likely to contact the business or organisation's call centre with further questions. Just 29 per cent of people who receive a paper bill need a reminder to pay it, compared to 59 per cent of those who receive an electronic bill, so you have to ask: is that really cost-effective?

The right to receive paper bills and statements at no extra cost gives customers a better service and lowers the chances of people falling into debt, and that really matters if you're financially vulnerable or have cognitive difficulties or simply don't have access to the internet—something that was acknowledged by the Minister when I raised this a couple of years ago. It seems, of course, that it saves on hidden back-room costs for businesses and organisations as well. Some Members will have met the Keep Me Posted team at the information drop-in session a couple of weeks ago, but I hope you will all consider signing up to the statement of opinion on this issue if you haven't already done so. It's just landing in your inboxes, I think.