I recognise the distressing picture that you paint, which spells out people's real experience within our system. We regularly talk about when healthcare goes right—as we should do to celebrate that, as we have done this year—but we recognise that when healthcare goes wrong it can have a significant and continuing impact on people's general health and well-being.

I'll be more than happy to make sure that my officials, including, if it would be appropriate, the chief nurse's department, I think, have a look at the report to see what constructive progress we can make in having a conversation with the campaigners about the current state of affairs within the NHS, and, in particular, about how we make further improvements.