Part of 2. Questions to the Leader of the House and Chief Whip – in the Senedd at 2:53 pm on 10 October 2018.
Yes, it's an excellent question. We're working very hard with the private sector to increase support for people to engage with technology as a way to improve their lives. It's a priority area stated within our digital inclusion forward look document. The ability of large national organisations to highlight digital inclusion to wide audiences plays a crucial role in helping to raise awareness, and the event that the Member attended is a very good example of that, actually. Our digital inclusion programme, Digital Communities Wales, works with NatWest, Barclays and Lloyds to better co-ordinate digital inclusion activities across communities for that reason, because they have a big, wide reach across customer and staff bases. We also, through links with the Trades Union Congress and Digital Communities Wales, encourage organisations such as Tesco to consider their digitally excluded customers, whilst ensuring staff have an opportunity to also learn basic digital skills. We use Business Wales's bilingual support service to make it easier for Welsh microbusinesses and SMEs, including social enterprises and aspiring entrepreneurs, to access the information, advice and support they require to start and grow their business. So, I would say to any small Welsh SME that feels that they're in that situation to contact Business Wales and to get the support that they need to get online.
Research, Deputy Presiding Officer, from Welsh researchers shows that businesses that do get online have an exponential growth in their businesses compared to those who do not, and the research is very compelling that businesses that don't embrace the digital world are really struggling to survive.