Diolch, Llywydd. We are now just over one month since Transport for Wales took over the Welsh rail franchise, and already we have a public full-newspaper-page-spread apology that you've referred to. Now, the apology states, and I quote:

'We know that you, our customers, deserve better from your rail services in Wales and the Borders, and this is not what you expected from your new operator.'

Unquote. And do you know why, First Minister, this is not what people expected? I'll tell you why. Because, yet again, it is your Government who is responsible for these services, and you are, once again, failing to deliver on your promises. You promised a high-quality, affordable and accessible train network in Wales, but the reality for passengers is that Transport for Wales's morning commuter train from Chepstow and Caldicot to Newport and Cardiff has been cancelled 16 times in the last 20 weekdays. Blaenau Ffestiniog, Betws y Coed and Llanrwst have had no trains all day on seven of the last 20 weekdays. And the 08:40 train from Aberystwyth to Shrewsbury was cancelled on four days last week. This is an absolute shambles by your Government. So, First Minister, instead of public relations-inspired apologies, what measurable action is Transport for Wales taking to address this appalling start to the franchise?