Part of 2. Questions to the Minister for Health and Social Services – in the Senedd at 2:46 pm on 9 January 2019.
I think that the challenge that you've set out is not how we simply continue to deliver what we have now, but what the future looks like and the necessary reform to get there, and not just in the area of making better use of technology. In the long-term plan for health and social care, you will see a significant section on making better use of technology and, in particular, digital technology.
That's partly about access, and the examples that you gave are about access, and I don't think it's just about one particular tool. A range of different computing tools, as it were, are available to try and enhance and make better use of staff time in doing so. It's also about then having the staff who are able to operate that system, and not just to operate the system as a digital technician but then to provide the clinical support to enable the system to work properly. So, there's more that we could and should do, and we expect to do, in local healthcare but also in hospital-based care about access, about diagnosis and treatment and making better use of technology that should ultimately mean that it's a better place for our staff to work as well as a better experience for patients when they do need healthcare themselves.