Part of 2. Questions to the Minister for Health and Social Services – in the Senedd at 2:34 pm on 6 February 2019.
Well, that isn't quite an accurate reflection of what I said or what the First Minister said either. I certainly never said, 'We just don't know what's going on within the emergency care system.' We do know that there's a challenge about clinical leadership and engagement and buy-in. And, actually, if you look across north Wales you can't really distinguish the take that comes into Ysbyty Gwynedd compared to Glan Clwyd or Wrexham Maelor to explain the differentials in performance. So, there is a challenge about how we have a positive perspective with our staff that doesn't simply say, 'You are not doing your job properly'. That is the worst possible message. So, it is about the engagement we expect to have. That's why the clinical leadership, from a national lead, really does matter—somebody with credibility with that workforce, to understand the specifics about each site, but then the broader points about clinical leadership and behaviour within our system. And all the things that we are doing across this winter, about making sure we don't have people going in unnecessarily, having more ability within our primary care service, they matter in every part of our system. But we do recognise the specific challenges and problems within north Wales in particular, and that is a focus, of course, for our whole system.