This was part of the amber review and the conversation about whether you should give an indication of whether an ambulance is due, and the advice in that was not to do so. There's work that the chief ambulance commissioner is doing to take forward the amber review to try and improve the experience for people whilst they are waiting as well.

I'd be happy, though, to talk to the Member directly about the experience he's had, to try and understand if there are more things that the ambulance service could do, even if it is that conversation about what the individual could do if they could safely transport someone to a centre they are likely to have to attend in any event if the ambulance arrives.