Part of 1. Questions to the First Minister – in the Senedd at 2:20 pm on 12 March 2019.
I thank the Member for that; I can give him that assurance. As he knows, in the early days of the franchise, the age of the fleet and the large amount of maintenance backlog did pose real challenges to Transport for Wales. Since that time, the pattern of services has improved, delays and cancellations are down.There is a £40 million investment in the current fleet to improve service performance, and that includes fitting the current fleet with wheel slide protection, which is one of the reasons why there were early difficulties.
We've also made it easier for passengers to claim compensation when any disruption is experienced, but our ambition, and that of Transport for Wales—an ambition that they are increasingly fulfilling—is to make sure that services are provided on time, without cancellations, and to the satisfaction of users.