Well, I'd say that we recognise that access is one of the key priorities for the public when it comes to the national health service and local health services in particular. It's the largest issue of concern in the National Survey for Wales and it's grown as an issue. That's why we're determined to make progress on improving access. The investments that we're making in facilities are designed to do that, but it does require change in practice. And everywhere that new access arrangements are made, in particular about triage arrangements, whether by non-clinical staff, nurse led or GP led, there's almost always been a bump in getting over a new way of working for staff, but also for the public to access that service.

I expect, where those new arrangements are introduced, that people inform the public of changes in advance and then listen to what the public are saying about how they access those services, because I do expect everyone to be able to access the right clinicians at the right place and in the right time. And if you haven't had a satisfactory response from the practice manager at the new centre, I'd be more than happy to sit there with you to run through what we can do to try and ensure the improvement we plainly want to see for residents in Blaenau Gwent and Brynmawr.