9. Short Debate: Tackling the rise of scams in Wales

Part of the debate – in the Senedd at 6:57 pm on 12 June 2019.

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Photo of Jane Hutt Jane Hutt Labour 6:57, 12 June 2019

Well, I thank Darren Millar for that recognition that—. In fact, we have debated this, probably with you, in the Chamber in terms of supporting the extension of no-cold-caller zones. I'll certainly go back and look at that and report back to you, not just as an ambassador, but in response to this debate.

When I was saying that not all scams are conducted on the doorstep, we know that individuals are targeted by post, over the telephone, and, increasingly, via cyber scams. We probably didn't know that so far back when we were looking at this originally. The Welsh Government recognises that the financial and digital inclusion of our citizens can help people become more aware of the threats and increase confidence in implementing simple steps to protect themselves. We have a financial inclusion strategy that acknowledges that increased financial capability can help people avoid becoming the victims of scams, and that could, of course—. For those victims, it has an impact on their ability to stay in employment, it can lead or contribute to debt and housing and welfare issues, all of which have established links to mental ill health. Our digital inclusion strategic framework does recognise that online scams can affect anyone, but those who lack basic digital skills to protect themselves online can be especially vulnerable to these scammers.

We know that online scams are becoming increasingly prevalent as more people are making online payments, banking online, communicating via e-mail and social media, and although the banks are doing excellent work in this area, we must all raise awareness of the threats to help people avoid falling victim to evermore sophisticated scams. Fraud is now recognised as the most prevalent crime in the UK and criminals are developing evermore sophisticated techniques to scam people out of their money.

Although responsibility for policies on crime are not devolved to Welsh Government, several areas of devolved responsibility can impact on community safety and anti-social behaviour. In March of this year, Tarian, the regional organised crime unit, arranged the Wales cyber security bus tour to educate people and businesses about cyber security and crime. That was funded by the Welsh Government's cyber resilience revenue grant. It travelled to every local authority area in Wales, engaged with members of the public, businesses, providing them with cyber security advice to ensure that people in businesses are able to recognise the signs of cyber crime and have the tools they need to stay safe online. And I can assure Members that I meet regularly with chief constables, police and crime commissioners of each of the four forces in Wales, where we discuss matters of mutual interest aimed at making communities safer. Our Welsh police forces are raising awareness of scams. The Police and Crime Commissioner for South Wales is working with partner agencies and communities in south Wales to tackle nuisance doorstep callers and uninvited traders. The Welsh Government continues to provide funding for an additional 500 community support officers who work in our communities, providing assistance where and when needed, and regularly carry out awareness raising about scams with local residents and the important role they can play.

I welcome the actions being taken by the National Trading Standards scams team to train 1 million friends across the UK by 2020, including 50,000 in Wales, over the next two years. It's about encouraging people to look out for each other within their communities and recognise the signs that someone might be at risk—that can only be a positive step in the prevention of further crimes. And I'd like to highlight the work of the Wales Against Scams Partnership, WASP, whose members include Age Cymru, the Older People's Commissioner for Wales, and trading standards. So, I hope I've reassured Members that the Welsh Government is concerned about this issue. We're working hard within our devolved responsibilities to stamp out scams and support victims and we'll continue to provide support and raise awareness of this important issue wherever possible, and will raise our concerns and work with the UK Ministers who remain responsible for these matters. Diolch.