Well, Llywydd, I don't think it's sensible ever to try and read general lessons from specific cases. The Member is right that I am familiar with the case that she has drawn to my attention, and it has been a difficult case. If the family believe that reference to the ombudsman is the best course of action open to them, then, of course, that is a course of action available to patients and to families here in Wales. I believe that the state of relationships between the board and the population that it serves is different to how it was when we entered special measures. The board itself has made real efforts in that regard—attendance by health board senior staff at public events, working with Public Health Wales and the well-being of future generations Act commissioner to find new and innovative ways of engaging with the public. When, last week, we published the results of public responses to public services here in Wales, satisfaction rates with health services in Betsi Cadwaladr—with 93 per cent of residents of Betsi Cadwaladr saying that they were satisfied with the services that they provided and received in primary care, and 95 per cent of that local population saying that they were satisfied with the services they received in secondary care—were above the national average, and I think that they reflect the general effort the board has made to re-cement the relationship it has with its public.