Could the Minister make a statement on the problems encountered by my constituents with regard to the obligatory application to renew their bus pass, which has to be completed by the end of December? Apparently, there has been a complete shutdown of the site where they could complete the application online, and the telephone service has also crashed. Surely, the volumes of applications should have been anticipated and the structures put in place to cope with the high volume of demand. A fundamental question has to be asked: why was the operation necessary in the first place? All of the necessary information would already be held by the local authorities, so the information could surely have been gleaned from these sources. It would only have been necessary for those whose details have changed to reapply. Surely, this is just another example of taxpayers' money being wasted, not to mention the anxiety caused to so many people who rely on their bus pass to move around.