A big concern for many people in the Rhondda right now, and something that could reduce access to services, is the question of bus pass renewal. The current bus pass will no longer be valid after December, so people are naturally keen to quickly get sorted what is, for many, a lifeline to the world outside their front door. Unfortunately, from day one there have been major problems. For some reason, the applications were only made available online, and we're talking about pensioners. Some pensioners are, of course, not online and will not have friends or family to help, and the suggestion from Transport for Wales that a carer could help is laughable, because we all know that carers are not given enough time to do their job as things stand.

After a week, it was announced that paper applications were going to be accepted. Whether this is anything to do with the Transport for Wales bus pass renewal website crashing and being offline since last week is anybody's guess. Why weren't these bus passes automatically renewed? No-one has got younger since they first applied, have they? Minister, will this Government take responsibility for this botched exercise and, if necessary, put more resources into this so that no-one who is eligible for a bus pass misses out as a result of someone else's incompetence?