5. What action is the Welsh Government taking following the Welsh Ambulance Service failing to meet its response time target for the first time in four years? OAQ54922

We're closely working with the chief ambulance commissioner, health boards and the Welsh ambulance service to identify actions to support immediate and sustainable improvement in ambulance responsiveness. I made a written statement on this issue earlier today.

I'm grateful to the Minister for his response. I believe it's important that when we talk about these issues we remember that we are talking about real people, real families, and the impact on their lives.

I want to draw the Minister's attention to a constituent from Llanelli who contacted me last week regarding his father's treatment following a fall on Sunday 29 December. He fractured his hip. The elderly gentleman was fortunate he wasn't by himself. A phone call was made to the emergency services at 8.30 p.m. It was not responded to until 10.30 a.m. That's a 14-hour wait for a vulnerable, elderly 88-year-old gentleman. By the time Mr Ogborne was taken into Morriston Hospital and given a bed, almost a whole day had passed since his fall, and he was very fortunate, of course, that he wasn't on his own when that happened. The situation was exasperated by a very large number of ambulances queuing outside A&E. His hip operation was scheduled for 31 December. It eventually took place on 1 January, but his health deteriorated further, and very sadly he succumbed to his illness and died on 4 January this year.

I hope the Minister will agree with me that this is not the kind of treatment that particularly our most elderly and vulnerable constituents and citizens of Wales should expect. I hope that he will be able to provide some assurance to the family that the outcome of the review that he's already allowing today will make it less likely that people like Mr Ogborne will be asked to wait this kind of length of time again. And I wonder if the Minister—though there may be complications—will consider apologising to Mr Ogborne's family, because I know that this is not the standard of service that the Minister would want.

No, it certainly isn't the standard of service that I'd want. Obviously, I don't know all of the details, but I wouldn't describe what the Member has set out as being acceptable, and I'm sorry that any person would have that sort of experience. That's exactly why we're looking at ambulance response rates again with a short task and finish group, to look at actions to be taken sooner rather than later. There's nothing easy about this. The Member made this point earlier: if this was easy, we'd have pulled a lever and done it a long time ago. There isn't an easy answer to resolving all of the challenges of long waits in the system.

We know we've made real and sustained improvement in our ambulance service over the last four years. We know that other systems in Scotland and England have largely copied what we've done. But we also know that we've had a challenge that has grown over the last couple of years in particular about broader responsiveness, and that's what I'm looking to get into, to make sure that we have ambulances that are generally available for the risks that exist in the community, because while you manage what's in the front door of a hospital and that ties up resources there, you can't manage and deal with the risk in the way that you'd want to in the community. And that's accepted across the system as well, so it isn't about poking fingers at one part of our system; it's about delivering that whole-system improvement to deliver better care and more timely care for people right across the country.