Part of 2. Questions to the Minister for Health and Social Services – in the Senedd at 3:12 pm on 15 January 2020.
Thank you for that answer, Deputy Minister. During my pre-Christmas visit to Prince Charles Hospital in Merthyr, I was pleased to meet a range of staff, including the Red Cross staff working in the emergency department on the well-being and home safe service. And I think the health Minister's written statement this morning recognised that we should all be aware of the contribution that organisations like the Red Cross actually make in supporting the NHS.
I was also pleased to see in the Minister's statement that a ministerial task force is to be set up and will be looking at alternative pathways to avoid unnecessary attendance at A&E. So, in parallel with this, can I ask what more can be done to raise even more awareness of the Choose Well campaign, in order that we can direct patients to an appropriate location for their health needs? Because whilst there's clearly a lot more to do in managing the pressures on our emergency system, part of the solution must be to ensure that people who shouldn't be in A&E get the help that they need where they need it, when they need it, in the most appropriate settings.