6. Member Debate under Standing Order 11.21(iv): Online and Offline Public Services

Part of the debate – in the Senedd on 12 February 2020.

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(Translated)

Motion NDM7263 Rhun ap Iorwerth, Angela Burns, Janet Finch-Saunders, Llyr Gruffydd, Sian Gwenllian, Neil Hamilton, Mike Hedges, Vikki Howells, Mark Isherwood, Delyth Jewell, Helen Mary Jones, Dai Lloyd

Supported by Suzy Davies, Huw Irranca-Davies

To propose that the National Assembly for Wales:

1. Notes that more and more services are only available online.

2. Recognises that not everyone has access to the internet.

3. Recognises that not everyone is comfortable with using the internet.

4. Calls on Welsh Government to:

a) ensure there are offline alternatives to online public services, such as with the bus pass renewal system; and

b) discuss with banks, businesses and other organisations to make sure that customers are not isolated if only online services are offered.