I like the point that Mike Hedges made: some people just like talking to someone. And it's true. We were in this Chamber yesterday talking about loneliness and isolation. Having that access to people is very, very important. Also, I said that I'm very, very comfortable with online banking. I still don't think I'd arrange a mortgage online. To me, that's something a little bit too far; I'd like to actually look into somebody's eyes to arrange a mortgage. So, there are times when you genuinely want to have that face-to-face contact.

Suzy Davies made a very good point that figures on the number of older people using online services are growing, and she suggested maybe that's because people who have been using online services for a long time are just reaching that age bracket. It's true. But there's a serious point in that—there will come a time when everybody, or the vast majority of people, will be relatively comfortable with using online services, because that's what they've always done—there will be something else then. Will I, when I'm 80, be comfortable using the hologram services or whatever will be available at that time? The technology and the context might change, but the issue and point will remain the same, in that you have to be considerate of people's different needs and the varying rates at which people are willing and able to move ahead with technological change.

David Rowlands's description of walking into a room and seeing everybody staring at a digital screen—. I thought you were describing the Senedd Chamber there for a second, David [Laughter.] But again, there's a comparison there, isn't there? This is a modern Chamber, this is a young Chamber, where we did put digital technology in, but we have to make sure that—. There are other people who think that perhaps we've gone too far in being able to be online in here.

Thanks also to Janet Finch-Saunders for her contribution. And to the Deputy Minister, I don't doubt at all that Welsh Government is sincere and agrees with the principles that we're putting forward here today. It's whether Government is going far enough in its actions.

Thank you for taking the intervention on the Transport for Wales free bus passes issue. I do take issue with your claim that enough face-to-face support was offered. It's because people felt there wasn't enough face-to-face support or alternative support to going online that they did come in their hundreds through my office door. Again, there is, at best, a lack of equality, or there has been a lack of equality between people's ability to apply for that bus pass online and to do it on paper.

There probably won't be an exercise quite that big that will test the system in the same way, but certainly I hope that the point has been made today that, be it putting pressure on third parties or on taking action yourselves, Government has to show—. And we will hold Government to account if you trip up again or if we think that things aren't moving forward quickly enough. But I'm confident that the point has been made strongly today by everybody that has taken part, and, again, I thank those who've supported this today.

Technology is racing forward. A huge amount of good comes from changing and developing technology, obviously, but there do come some risks too. One of those risks is that people are, from time to time, left behind. We can't let that happen. So, as I say, I trust our message has been heard here today and we'll keep a close eye on firmer Government action on this in months and years to come. Diolch yn fawr.