I'm sorry, First Minister, I call that 'passing the buck'. During Plenary last November, I raised the fact that your Welsh Government had a £9 million of taxpayers' money SLA with the VOA. Now, some of my businesses in Aberconwy are still waiting over two years to see their business rate appeal's progress, leaving many businesses with financial difficulty and, in fact, financial ruin. Now, the Counsel General, of course, agreed to look into this last November. What a waste of time, because in response to a recent written Assembly question, the Counsel General stated:

'As the provisions in the service level agreement are being met'

They're not being met. Those are your words.

'and the agreement itself is being monitored, I have not identified the need for further action.'

Well, I would invite either you or you, First Minister, to come and speak to some of my businesses who are still waiting now for their business rate appeal. When I procure something for me or my family, I have a say in the quality of that service delivered. You are the First Minister of Wales, you have a say on the quality of the service delivery from the VOA. There's no getting away from it. So, I would like to know how are you going to review the targets that the VOA are expected to meet, and how do you actually scrutinise the use of taxpayers' money and this failing service here in Wales? Thank you.