Since the impending lockdowns initiated by the Welsh Government, Business Wales has become a key source of information. Now, during the Committee for the Scrutiny of the First Minister last month, I raised the fact that the Business Wales website is not always providing accurate information, and this is really leading to confusion amongst many stressed business owners. Now, the First Minister welcomed this feedback about where things need to be done better, but there is an immediate need for some improvement. I have a number of businesses that have been required to provide extra information to Business Wales, but have not been advised by them how to do so. When they were applying for the funding grants available, in that very, very narrow window of opportunity, they were timed out after 20 minutes and unable to upload documents. Some obviously had poor broadband on the day and have been told, 'It's too late; it's closed, that window'. Others are complaining of extremely long waiting times on the phone. Yesterday, I had a member of staff phone Business Wales and, after an hour and 10 minutes, they gave up.

So, to establish whether the reports are correct, as I say, one of my team called them. The line was actually cut at 5 o'clock. I beg your pardon; it wasn't that my member of staff gave up—they carried on working, of course. But the line was cut at 5 p.m.. That is not satisfactory for business owners who are really, really struggling, Trefnydd. So, could you arrange for a statement to be made on the operating capabilities of Business Wales? I genuinely believe that this team may be overwhelmed and, as such, that we should be provided with regular updates in this Senedd as to how you are managing the huge business support responsibility, and when you can actually open a fund up—a meaningful fund—that will actually help to compensate for many of the losses of businesses that certainly mine—and I know it's applicable across Wales, Llywydd; you know, that people are really desperate for this support funding. Thank you.