The pandemic has led to a dramatic change in the way the Commission delivers its engagement work. Where possible, we've moved activities online. This has meant establishing virtual tours, virtual engagement sessions, explaining the work of the Senedd, and moving our sessions for schools and youth groups also. Virtual seminars and tours were delivered to a more diverse audience than ever before, and we have noticed that the demographic of those who have engaged with our virtual offers are more representative of all sectors of society than was previously the case when we achieved face-to-face engagement. We are learning lessons in terms of best practice in order to continue after the pandemic to reach those who are more marginalised and disengaged with our national Senedd.