Questions Without Notice from Party Spokespeople

Part of 1. Questions to the Minister for Social Justice – in the Senedd at 1:47 pm on 24 November 2021.

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Photo of Joel James Joel James Conservative 1:47, 24 November 2021

Thank you, Llywydd. As you are aware, Minister, throughout the current pandemic, there's been ruthless targeting of vulnerable people by text scammers claiming to represent the Royal Mail. In these scams, fake text messages have been sent, supposedly from the Royal Mail, informing their intended victims that a parcel or letter is waiting to be delivered to them, however a small admin fee needs to be paid before this can be done. These messages, known as smishing texts, ultimately harvest and steal their victim's personal details, and, in some cases, it has seen thousands of pounds stolen from their bank accounts. A Which? report in June this year showed that 61 per cent of those surveyed had received these smishing texts, either claiming to be from the Royal Mail or another delivery company. The scams most often reported to the Which? scam sharer are fake text messages claiming to be from the Royal Mail. Worryingly, some victims also receive follow-up calls from these scammers, sometimes of an aggressive nature, trying to convince them to send even larger sums of money. Fortunately, the success rate of these scams is relatively low, with four out of five people surveyed realising that these messages are fake. However, for those caught, the financial and emotional impact can be devastating. Can the Minister outline what conversations they have had with the Royal Mail regarding these scam texts, and whether or not they've agreed a forward plan of action? Thank you.