Well, I asked you for the second time to apologise and you said that you had difficulty to apologise. I'm sure the lady who was carrying her husband to the toilet will regret the fact that you have difficulty in apologising for the lack of care plan that was put in place. I'm sure you will find it really—[Interruption.] I'm sure that the patients—22 that are numbered in this particular document—that you have responsibility for, have their records missing or unable to find any care plans put in place for their future well-being—. And it is a matter of regret that, during the seven years that you were in charge of the health board directly here from Cardiff, because of special measures—I might add the longest public body in special measures in any part of the United Kingdom—you, again, have felt unable to apologise when this report has come out.

You have tried special measures, First Minister. Since its formation in 2009, there have been four chief executives, six chairs and now we have targeted intervention and still we're getting reports like this. At what point are you going to accept that, instead of trying the same thing over and over again and getting the same results, Betsi needs radical reform and restructuring so we can see change for the people in north Wales and delivery of a service that stops reports like this being published and we have to debate them here in this Chamber?