Thanks very much, James, and I am also very concerned about the situation in relation to ambulances, and that's why I have had a meeting with the chief executive of the ambulance service this morning, just to see what it is we can do to improve the situation. We have already recruited 127 additional people for the ambulance service—that's happened over the past few months. The other thing to remember, of course, is that we've got the armed services supporting us at the moment, so that's something else that is an additional support that we've seen. We've seen an additional number of people helping us with our 111 calls and 999 calls, and I'm pleased to say that that has helped to prevent the conveyance of around 11 to 15 per cent, so 11 to 15 per cent fewer people being taken to hospitals, because of that service.

We have had a particularly terrible situation in A&E in January, where we have had a very difficult handover period—lots of ambulances, as you suggest, waiting outside A&E departments. There has been a summit meeting this morning to assess the situation in relation to risk, and there's been a risk summit to assess actually what is the harm that is being caused here, because, obviously, that is something that is happening on all kinds of levels. So, we can't get people out of hospital because the care service is so fragile, and you'll be hearing more about what we intend to do in that space from my colleague next. We've obviously put substantial additional funding into the NHS. We're also looking at a roster review that follows on from the demand and capacity review that was undertaken earlier last year. So, it is a difficult situation, and, of course, there are still fairly high levels of sickness that you need to factor in as well.

So, all of these things are creating this perfect storm, but you, like me, want to know the answers rather than the problems. That's why we just keep on throwing and trying to come up with new ideas, and they have clearly helped the situation, but the demands are still enormously high, so we do have a six-point emergency and urgent care plan that we're working to as well. That's a longer term thing, but, obviously, there's an urgent situation we're trying to address at the moment.