Part of 2. Questions to the Minister for Health and Social Services – in the Senedd at 2:51 pm on 16 February 2022.
Thank you, Deputy Minister, for your statement. Llywydd, recently, my office has been told of an incident at the Grange hospital, where a constituent who is 92 years old was discharged from A&E in the early hours of the morning. They arrived home at 4 a.m. Prior to their discharge, the constituent's partner, also 92, received a phone call from the hospital at around 3 a.m., causing them to get out of bed in a hurry, despite being susceptible to falling themselves. While I acknowledge and appreciate the response from the chief executive of the health board, explaining the situation as they saw it, this doesn't detract from my concerns about the discharge procedures at that hospital. My constituent and their partner stated that they did not receive sufficient support, and that their partner had to push them, using a rollator, to get them into bed.
Minister, you will be aware of the recent report of Age Alliance Wales, which highlighted inadequacies in the procedures, and it's just not acceptable. I understand that hospitals are still under significant pressure and that the COVID-19 pandemic has meant that discharge procedures have been altered to free up beds and reduce the risk of infection. But, what has happened to the basic principles, like kindness and compassion? The NHS shouldn't be moving towards being a factory. Minister, how is the Welsh Government working with partners in the Welsh NHS to ensure that such unacceptable incidents don't happen and that discharge procedures better acknowledge the vulnerability of people like my constituent?