Part of the debate – in the Senedd at 3:53 pm on 15 March 2022.
Yes, I think it's an area we need to do better at. I don't have the answers today. It's an area of vulnerability. As I said, Vaughan Gething and I held a joint session with officials on it not a month ago. I'd be happy to write to him and the cross-party group, setting out what we are doing, and I'm happy to have an open conversation with them about some practical ideas of how we might make it better.
One of the key principles of digital service design is openness and iteration, and that means publishing something as good as we can get it, not waiting for the perfect, trialling it in real life, taking live user feedback, and being willing to change it quickly and go on to the next level. And I think if we had a bit more of that iteration and openness in public policy as we expect from digital service design, I think we'd all be a lot better for it.