2. Business Statement and Announcement

Part of the debate – in the Senedd at 2:32 pm on 22 March 2022.

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Photo of Rhun ap Iorwerth Rhun ap Iorwerth Plaid Cymru 2:32, 22 March 2022

(Translated)

I'd like a written statement by the Minister for health in response to concerns that I have in terms of the pace at which the Betsi Cadwaladr health board has responded to enquiries and complaints. There's one case that stands out specifically, relating to an enquiry on behalf of a constituent who suffers from long COVID. We're still waiting for a full response to an enquiry from May 2021 about the treatment and support available to her as a constituent. There's another family waiting since November for a response to a complaint about the treatment their late mother received whilst a patient at Ysbyty Gwynedd. They have concerns regarding fundamental lessons about care that need to be learnt, and they feel very frustrated that they're still waiting for a response. 

There are many similar examples, I'm afraid. We shouldn't be having to raise them here, if truth be told; they should be resolved by the health board. I'd like a review to be held of the processes being followed, and for a statement to reflect the findings of that review.