Part of 2. Questions to the First Minister – in the Senedd at 2:53 pm on 29 March 2022.
Well, Dirprwy Lywydd, they are certainly out of touch with those people, particularly in rural areas. We know that 28 per cent of households in rural areas in parts of Wales are reliant on heating oil to heat their homes and to have access to hot water. The idea that the market is serving them well flies in the face of everything we are hearing about the way the market is currently operating. We are hearing far too many instances of people telling us that they cannot get a single response out of any company prepared to provide fuel to them, and that there are companies refusing to declare a price for that heating oil until the heating oil is actually delivered to the house itself. That is certainly not a market operating as a market ought to. Of course, I would take a different view in general as to the efficacy of markets as a way of providing lifeline services of any sort, but the Competition and Markets Authority is responsible for ensuring that commercial markets operate effectively and that customers are treated fairly.
Our fuel poverty advisory panel met on Friday of last week, and we have asked members of the panel and their stakeholder contacts to provide us with any evidence of unfair trading practices, so that we can continue to take that up then with the UK Government but also, if necessary, to press the Competition and Markets Authority to exercise the responsibilities it has to make sure that markets operate as they should. And a naive belief that, left to itself, an open market will serve people well in the current circumstances does indeed, as Jane Dodds has said, Dirprwy Lywydd, just illustrate once again how out of touch Conservative Ministers, who never have to face these dilemmas in their own lives, are with the way that people in rural Wales and elsewhere have to make the choices that they are now faced with.