Diolch yn fawr, Alun. I think you're absolutely right, it's important that we don't just act on hearsay, but there are lots of individual patient experiences that are frankly heartbreaking. I've received e-mails over the weekend with people just desperate, frankly, because they have been waiting for hours on end.

We are in an extreme situation at the moment. I'm confident that we won't continue to be in this situation, but that's where we're at at the moment. I think it's really important for people to understand that the NHS is still very much open for business. We're seeing 200,000 patients a month still, in terms of outpatients. I think it's important also to respond to the fact that actually, the RCP is saying that things are improving. It's just that we are in these intensely difficult situations at the moment.

The flow is part of the problem. How do people get access to A&E if all the beds are full? As you've heard, because of the situation in terms of getting people out of hospitals because those care homes are shut, that is creating a real problem for us. It's very difficult to know what do you do in those circumstances, and that's why we are appealing to people to come and fetch their loved ones from hospital and look after them if they can, because we can get them out of hospital, and we can help support other members of their family who may need more urgent treatment as well. 

We have given significant additional support to the ambulance service. We've recruited hundreds of new people in our service. We've given £250 million extra to relieve pressure last year. We're giving £170 million additional funding in the next financial year. And we are, actually—. Aneurin Bevan is being absolutely clear that, under these extreme circumstances, they are diverting patients and helping patients to go to other health boards that are perhaps not quite under the same pressure.