Digital Inclusion in Rural Communities

Part of 1. Questions to the Minister for Social Justice – in the Senedd at 1:33 pm on 4 May 2022.

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Photo of Natasha Asghar Natasha Asghar Conservative 1:33, 4 May 2022

Minister, people living in rural areas who are not online are usually excluded due to problems in broadband provision, as my colleague Carolyn just mentioned. Both with fixed line and mobile broadband services, it's often the case that both are a problem for constituents. Digitally excluded people are some of the heaviest users of health and social care services and risk being left behind by recent developments that have seen services, such as appointment bookings, prescription requests and consultations, moving online. Given that fewer people in Wales use the internet to manage their health than the rest of the United Kingdom, what is the Welsh Government—and I know, from your previous answer, you mentioned the website and support services, but what specifically is the Welsh Government doing—to ensure that people living in rural areas are not left behind and excluded from the benefits of accessing health services online? Thank you.